Refund & Replacement Policy
Digital products are handled case by case, with a clear window for reporting problems.
Payments are non-refundable
All payments made to lovelix.store are non-refundable, and by buying you agree not to open any dispute or chargeback with your bank or payment provider.
1. Faulty or undelivered products
If a delivered product does not work as described, contact us within 24 hours of delivery with the order details and a description of the problem. We will replace the item where possible. If a replacement is not possible, we will discuss a refund with you.
2. What is not refundable
- Vouchers or codes that have already been redeemed or partly consumed.
- Subscriptions or API access that has already been used.
- Change of mind after a working product has been delivered.
- Problems caused by breaching a third-party platform's own terms.
3. How to raise a claim
Message us on WhatsApp at +44 7737 253817 or email hello@lovelix.store with your order details, the product name and evidence of the issue (a screenshot is usually enough).
4. Processing time
Replacements are normally arranged within one business day of a confirmed claim. Approved refunds are returned using the same method you paid with, where that method allows it.