Privacy Policy

1. Data we collect

• Your WhatsApp number or email address, because that is how you contact us.
• The content of your messages, including what you ordered.
• Payment confirmation details you send us, such as a reference number or screenshot.

This website does not require an account and does not collect payment card details.

2. Why we use it

We use this information only to answer your questions, deliver the product you ordered, provide support, and keep a basic record of the order.

3. Sharing

We do not sell your data. Messages sent over WhatsApp are also processed by WhatsApp under its own privacy policy, and email is processed by our email provider.

4. Retention

Order-related messages are kept only as long as needed for support and record keeping. You can ask us to delete your conversation history at any time.

5. Your choices

You may request access to, correction of, or deletion of the personal data we hold about you by messaging hello@lovelix.store.

6. Contact

Privacy questions: hello@lovelix.store or WhatsApp +44 7737 253817.